Cross Operations - June 8, 2011

The InsideNGO Annual Meeting incorporates a day where HR, Finance, Grants and
Contracts, Legal and Technology professionals can come together. It's a day for staff responsible
for their organization's overall operations or administration. This day will focus on topics for mid and
senior level staff.

New in 2011: There will be a track focused on legal issues.

We encourage you to experience this day with other members of your operations team. Return to
your office with better practices, solutions for your operational issues, and new approaches to
working together.

Sessions

"Surrounded by Geniuses: Unlocking the Brilliance in Yourself, Your Organization and the World Around You"
In today's challenging business environment, innovation is more important than ever. Yet most companies and organizations lack a clear understanding of how to nurture innovation and how to unlock the real genius in all of their people and a world around them filled with limitless possibilities. So join Alan Gregerman on a fun-filled and fast-paced journey around the planet to discover the real future of innovation and organizational success--a journey that is sure to challenge your thinking about yourself, your colleagues, the very nature of ideas, and what really matters. In the process, you'll discover the real keys to leading innovation, fresh thinking, and driving greater value to those you have the privilege to serve.

New Office Registrations: Options & Considerations
There can be several options to choose from when registering to do business in a country. What are the options? What questions should one ask when considering how to register as an organization to do business in a foreign country? This session will provide practical information about registration options, importance of exit strategy on registration considerations, and lessons learned in the process. This session will offer a forum where participants can openly discuss the successes and challenges they have faced. Come prepared to share!

The Strategic Rise of KM
The Knowledge Manager role is on the rise in the NGO community. How are organizations defining the role? What value does this role bring to your organization? Led by a panel of current Knowledge Managers, this session will explore the differences this role plays in both small and large organizations. This session will also explore how the role is evolving. Participants will leave this session with ideas of how this position can have a strategic impact in their organization.

Capacity-Building – Models for Success
With resources scarce, organizations need strategies for capacity-building that are affordable, effective and culturally relevant. Led by TCC Group and Pact Inc., this session will focus on operational capacity building from an individual, organization and cohort perspective. Participants will leave with a clear definition and framework of capacity building, models and approaches to consider in building capacity, and ways to assess impact.

The Social Media Explosion & Its Impact on the Workplace
Social Media has exploded in workplaces – from Twitter and Facebook pages, to blogs, and online forums. What are the legal implications of these tools and access on recruitment and hiring? How can an organization protect itself from employee online disparagement; are new policies needed regarding personal and organizational privacy and intellectual property? This session will provide attendees with an understanding of the legal climate and what policies are enforceable. The panel will discuss practices to institute in your organization. Participants will have the opportunity to ask their questions and share their experiences with attendees.

Creating a Culture of Ethics
While NGOs have laudable missions, are their internal practices and behavior as exemplary? This session will highlight approaches to consider in developing and implementing a culture of ethics in your global organization. This session will include a brief break-out for attendees to share some of their practices. Examples of good practice will be collected, documented, and provided to attendees.

Global Operational Risk Management – Strategies for Mitigation
There are a number of operational risks that your organization faces, do you have appropriate mitigation strategies in place? In this 75 minute session, panelists will discuss the following risks: security, local law compliance, fraud and donor compliance providing mitigation strategies for each. Attendees will then participate in a facilitated discussion and share mitigation strategies utilized by their organizations. Strategies discussed will be collected, compiled and distributed to attendees.

HQ & Field: Insights & Strategies for Creating Effective Senior Team Relationships
Tired of talking about silos and the strains between HQ and Field? Led by a Country Director, Chief of Party & Senior Director of Global HR Director, this session will provide insights and strategies for creating more dynamic, effective working relationships from a field perspective. Participants will then be led through a practical exercise which can be used as a tool in diffusing strains in the relationship.

The Decision Driven Organization – A Key to Successful Change Initiatives
All organizations undergo change initiatives and reorganizations, but many never succeed. Why? Often the focus is on structure and not on a key element to high performance - decision effectiveness. This session will provide tools for evaluating your organization’s decision effectiveness, how to conduct a decision audit, and the six steps to become a decision driven organization. Return to your organization with a new way of improving organizational performance.

Navigating Export Controls & OFAC: Traps to Avoid & Guidance for Compliance
Join this informative presentation and attendee discussion. The first part of the session will review export control laws and provide guidance in avoiding the traps when sending goods or materials internationally particularly if working in a country subject to sanctions. .The second part of this session will describe the essential elements of an anti-terrorist finance program and guidance in developing an OFAC compliant policies and procedures that meet the standards of good practices.

Understanding the value of GIS and ITIL for your organization
How Can GIS (Geographic Information Systems) be integrated and benefit your organization? Kurt Eckerstrom, Director for ESRI, will explain the value and impact that applied GIS (Geographic Information Systems) can have in aiding an organization toward meeting it’s mission statement. The value of mapping key data (programmatic, financial, indicator metrics) cannot be underestimated in it’s aid to make informed organizational decisions for choosing program activities and assigning appropriate funds and resources.

An Introduction to the Information Technology Infrastructure Library framework or ITIL for the Non-Technical Manager
Nicholas Evans, Lead Business Consultant for Airborne Consulting, will explain the ITIL framework, an internationally developed and recognized standard for information technology management, and how it can help aid organizations to bring order from chaos.

Planning Infrastructure For Your Field Offices – What Does It Take?
David Goodman, CIO for the International Rescue Committee will share his experience in building a global IT infrastructure and it’s impact across departments and programs within his organization.

How to develop an IT Strategy in the Cloud: Building a Business Case
Scott Mills, the CIO at AED will present the key IT Strategy points for utilizing Cloud based services, including an overview of the different Cloud models, how to build a business case and ROI, how to determine functional requirements and balance those with other technical, security, and compliance issues. The session will include a case study of AED's migration to Google Apps for Business as a global collaboration platform for AED's 3000 employees in 65 different countries.