Michelle Jones joined InsideNGO in 2014 as the director of human resources with more than 15 years of HR and learning experience. She now serves as the director of operations & administration, where in addition to overseeing the HR functions—driving employee engagement, securing top talent, and working to create a strong organizational culture—she leads the operations and finance teams. Michelle is certified as a PHR (Professional in Human Resources) and holds her SHRM-CP (Society of Human Resources-Certified Professional). She brings her expertise into InsideNGO’s training rooms for our Essential Skills for Young Professionals and Management Skills for New Managers workshops. Prior to joining InsideNGO, Michelle was the vice president of human resources at Envision. She is also trained as a classroom teacher and enjoyed teaching English and coaching tennis prior to her human resources career.